ReviewsReporting simplifies the pro- cess of gathering information from the main online travel agencies, structuring and analyzing the data, so that the hotel management team can act rapidly and improve their online ranking.
1. Collection of scores and comments
Automated daily collection of ranking, scores and comments of your hotel and those of all your competitors in the various online travel agencies.
2. Information filtering
Filters all the collected data to improve the segmentation of the information, identifying guests profiles, country of origin, type of travel, type of group, etc...
3. Ordering and segmentation
Classifies and segments the information, normalize the scores, provides both a global and a per-portal (Booking, Expedia, TripAdvisor, …) view of the online ranking. That allows an in-depth analysis of the travel sites that have the most weight in the hotel booking volume.
4. Reports creation
Properly distributes the data across targeted reports, for a in-depth analysis of each segment. The hotel can be analyzed by department, type of guests, geographic distribution and age of guests, reason for travel, etc...
5. Competitive comparison
Compares information, ranking and scores with the hotel competitors, identifying trends.
6. Trends detection
Identifies scores and ranking trends for user-configurable periods of time (last week, last month, a specific period of time in the past, etc...)
7. In-depth review of comments
Collects and stores each of the individual comments published online by the hotel guests, allowing the user to filter by dates, type of guest, country, etc...